Chelmsford Community Response Offer: Coronavirus

We are working in partnership with Chelmsford City Council to identify local support to assist those in need in the district of Chelmsford.

You can call us directly on 01245 280731

This phoneline will be available 10am to 12noon and between 14:00pm to 16:00pm. This service is able to help with you the following, but not limited to;
• Collection and delivery of food and essential supplies
• Collection and delivery of prescriptions
• Pet essentials
• Basic welfare calls
• Telephone befriending

Please remember these voluntary services are for people in emergency need

The Essex Welfare Service is also there to help you find and access support during the COVID-19 challenge. If you need support with advice, daily living tasks and wellbeing please contact them on 0300 303 9988. You can also give them a call to report anyone you are concerned about.

Local Community Action

Social distancing might sound like you have to avoid all human interaction for the foreseeable, but that’s not the case. Social distancing is about avoiding physical contact and there are many other ways to connect with your local

As the impact COVID-19 spreads across the country, many community groups and residents are offering support to each other through local online groups. Here are some groups in Chelmsford.

Essex Befriends – Working to reduce loneliness and isolation by connecting people. See their website:

Age UK – A free telephone befriending service: Call directly on 01268 525353 or visit

Citizens Advice Chelmsford – Providing up to date information to help you during the coronavirus pandemic with benefits and other support. See their Facebook page here.

There are many local charities and organisations that are still operating in these unprecedented times, for more information about which organisations are still operating please see our news page.

For more information about our community response, please click the button below.

Beware of Scams and Fraud

Fraudsters can use spoofing technology to send texts & emails impersonating organisations that you know.

We would remind anyone who gets an unexpected text or email to not click on the links or attachments & don’t respond to messages that ask for your personal or financial info.

Our local response will not text you, send you emails nor ask for bank details. If somebody asks you for these details please refuse.

Are you part of a community offering help to others who may need it during the Coronavirus pandemic?

Victim Support have put some tips together to help keep you safe and to protect those you’re helping from fraudsters. You can read the leaflet here.

Donate Now

Through our Chelmsford Community Hub, over 150 volunteers are supporting vulnerable people at this time with deliveries of essential food, pharmacy, pet supplies and welfare calls. If you are able to do so, please donate here to cover the cost of items. All donations will be received into our Coronavirus Response and Recovery fund to enable more people to be supported. Thank you for your donation.