Volunteer FAQs
Q: Where do I start?
A: Call us on 01245 250731 and speak to us about what you want to do, your reasons for volunteering, your needs, and any concerns you may have. We will talk you through the process and suggest opportunities that match your interests and circumstances. You don’t need to have anything specific in mind, we’ll guide you through your options and take it from there.
Q: How much time will I need to give?
A: You can give as much or as little time as you want. Help from volunteers is needed at different times and for varying lengths of commitment. You could volunteer during the day, in the evenings, or at weekends. Some people help regularly over a long period, while others volunteer for just a few months, weeks, or even just a couple of hours once a year. It’s very flexible, and we’ll help you find something that fits your availability.
A typical volunteer shift is 3-4 hours long, once per week. We always encourage poeple to start small and build up rather than taking on too much at once. It’s important to be open and honest with the charity about your availability.
Q: Will my expenses be paid?
A: Most charities or voluntary groups will reimburse reasonable expenses such as travel and meals, so you’re not left out of pocket. Each organisation has its own expenses policy, and we can provide more details once you’ve expressed interest in a role. You’re always welcome to ask about this directly when applying.
Q: Will my state benefits be affected?
A: If you are receiving benefits, volunteering should not affect them, as long as you continue to meet the requirements of your benefit (e.g., being available for job interviews if on Jobseeker’s Allowance). It’s a good idea to inform your Jobcentre or benefits advisor before you begin, and we can help you explain your volunteering plans if needed.
Q: Will there be an interview with the organisations?
A: Most organisations will want to meet you before you begin. This is usually an informal chat rather than a formal interview. It’s a two-way process to help you understand the role and the organisation, and for them to get to know you. It’s also your opportunity to ask questions and decide if the opportunity is right for you.
Q: What about references and police checks?
A: Some organisations will ask you to provide one or two character references, someone who knows you well in a personal or professional context. If the volunteering involves children or vulnerable adults, you may be asked to complete a DBS (Disclosure and Barring Service) check. This is free for volunteers. Having a criminal record does not necessarily prevent you from volunteering, each situation is assessed individually and confidentially.
Q: What support is available?
A: The Volunteering Centre can offer tailored support through our Extra Support Needs project. This includes help with finding suitable roles, completing application forms, and building confidence. Each organisation will also have its own support structure in place, and we can help you access what you need to feel confident in your role. For more information, please call us on 01245 250731.
We also work closely with our member charities to help ensure that their volunteer programmes are safe, welcoming, and supportive environments, places where you can make a real impact and feel valued. It’s important to ask the organisation what support they offer, especially if you have particular needs or are new to volunteering. Many charities will want to invest in you, offer development opportunities, and help you grow in confidence and skills if you’re keen to learn and take on more.
Q: Do the organisations offer training?
A: Yes, many organisations provide training to help you feel prepared and confident in your role. This might include basic induction training or more specialised instruction depending on the role, for example, safeguarding, first aid, or communication skills. Some organisations even offer accredited training as part of the experience.
Q: How long before I start my volunteering?
A: This can vary depending on the role and the organisation. Some opportunities can begin almost immediately, while others may take a few weeks due to application forms, reference checks, DBS clearance, or training requirements.
It’s also worth noting that many volunteer coordinators and charity staff work part-time, so responses can sometimes take a little longer. We recommend being patient—but if you haven’t heard back from an organisation within 10 working days of applying, feel free to contact us and we’ll follow up for you.
Q: Are there age restrictions for volunteering?
A: Most volunteering roles are open to adults aged 18 and over. Some organisations accept younger volunteers from the age of 16, especially for roles that are supervised. There are also opportunities for family or group volunteering. If you’re under 18 or looking for youth-friendly options, just ask—we’ll help you find suitable roles.
Q: I’m over 65—can I still volunteer?
A: Absolutely. Many organisations actively welcome older volunteers. Your time, experience, and knowledge are valuable, and there are plenty of roles suited to different activity levels. There may be some insurance-related restrictions on certain tasks (such as driving), but most opportunities have no upper age limit.
Q: I have a disability—can I still volunteer?
A: Yes, and we are here to help make that happen. Many roles can be adapted to suit different needs, and we’ll work with you to identify what support or adjustments may be helpful. Our Extra Support Needs project is specifically designed to support volunteers who may need a bit more assistance getting started.
Q: Can I volunteer online or from home?
A: Yes, there are remote roles available including telephone befriending, online mentoring, admin work, and digital communications. These are ideal if you prefer or need to volunteer from home. Let us know your situation and we’ll help you find opportunities that can be done remotely.
Q: What kinds of volunteering roles are available?
A: There’s a huge variety of roles to choose from. You could work in retail, support events, help with conservation projects, befriend older people, mentor young people, provide admin support, run activities, or serve as a trustee. Whatever your interests, skills, or availability, we can help you find a role that suits you.
Q: What happens if I start volunteering and it’s not right for me?
A: Volunteering should be a positive and rewarding experience, but we understand that sometimes things don’t go as expected. We do our best to ensure that all the roles listed on our website are with reputable, well-managed organisations that provide safe and supportive environments. However, things can change, personalities may clash, expectations might not align, or the role might not feel right.
If you encounter any problems, most charities will have a process in place to resolve issues. Don’t hesitate to speak to your volunteer coordinator about your concerns. And if you feel uncomfortable doing so, or if things don’t improve, you can always contact us. We’re here to listen, offer advice, help mediate if needed, and support you in finding a different volunteering opportunity that may be a better fit.